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Frequently Asked Questions

Home » Support » FAQs


Q. How do I sign up for an Internet Account?
A. Just stop by our office at 2308 Middle Road and fill out an Internet contract. Your Internet Account will be active within 24 hours. You may also print out our sign-up form and mail or fax it in.

Q. How many email address do I get with one Visual Link Internet account?
A. You will get five email addresses per account.

Q. What is monthly rate and how many hours do I get per month?
A. Click here to go to our pricing page.

Q. What is my "username"?
A. Your username is the first part of your email address (before the @ symbol. i.e.: if your email address is "example@visuallink.com",then your username is "example" (without the quotation marks).

Q. How do I get my personal web page?
A. Just stop by our office at 2308 Middle Road and fill out our personal web page contract. Or you may print out the form and mail or fax it in. Or you can email it in, as long as you send it from the originating email address, as we need to keep it on file.

Q. My password/username is being rejected. What do I do?
A. First make sure you are typing it in all lowercase with no spaces. If you are typing it correctly, please give our Tech Support a call at (540)754-1566.

Q. What is a good modem?
A. What we have found to work best are the new ZOOM 56k model 3025c modems with DSP. These range from $39.99 to $79.99.

Q. I have just got a web page with you guys and need an ftp program and html editor program. Where can I get these?
A. There are thousands of these programs on the Internet. Three good FTP programs (which you can download for free) are SmartFTP CuteFTP and FTPX. As for the Html editor there are also many of these programs free off of the Internet.Some that we have found to work well include  Netscape Composer, CuteHTML and Front Page Express.

Q. Is there a place where I can get a listing of Visual Link's Hours/Phone Numbers(Tech Support & Office) and or Visual Link Internet Settings?
A. Yes. We have a web page set up with that information on it. To be taken to this page click here.

Q. Does Visual Link do Commercial Web Site Hosting?
A. Yes. We offer many hosting plans, from a single web page to a reseller account. To find out more about hosting a single site click here.